At Lone Star Ranch, we're building much more than a workplace. We're building a community of people who are passionate about serving others, take pride in their work, and continually strive for excellence. Every person on our team plays an important role in creating the experiences our guests remember and the culture our employees are proud to be a part of.

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From your very first day, know that we believe in your potential. We hired you because we saw something special in you, and we are confident that your unique talents, perspective, and work ethic will help us continue to grow and improve. 

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Our culture is built on a few simple principles:

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• Safety is our number one priority.
  Every decision begins with safety. We are committed to protecting our guests, our team, our animals, and our facilities.

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• Always provide outstanding care for our animals and livestock.
  Our animals rely on us every day. Their health, comfort, and well-being are our responsibility, and exceptional care is a standard we never compromise.

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• Go above and beyond.
  Practice looking around you and asking yourself, "What else can I do?" Don't settle for the status quo or accept mediocrity. If staying a little longer, communicating a little more, or lending a helping hand will make something better, then do it and encourage your teammates to do the same. Help us continue making this company, our services, our work environment, and our animal care the very best they can be. It takes every member of our team going the extra mile to achieve excellence for ourselves, our coworkers, and our customers.

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• Treat others the way THEY want to be treated.
  We don't just follow the Golden Rule of treating others the way we would like to be treated. We believe true customer service means understanding how the other person wants to be treated. By getting to know each individual and discovering what matters most to them, we create experiences that people remember.

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• Make others feel important.
  This applies to both our clients and our fellow team members. Listening, acknowledging people by name, and making them feel seen are simple but incredibly powerful ways to show respect. For coworkers, this creates purpose, trust, and positive energy. For clients and guests, it creates a welcoming community they want to return to. To retain clients is to truly know them.

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• Teamwork!
  We are here to teach, coach, serve, and learn. No one learns from talking alone. Open communication, active listening, and maintaining a healthy balance between teaching and learning ensure that everyone stays connected and continues to grow together.

 

This Home Base Portal was created to give you one place to find the information, tools, and resources you need to succeed. As our company continues to grow, this portal will grow with it. We encourage you to explore it, refer back to it often, and use it as your primary resource throughout your journey with us.

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Remember, no one is expected to know everything on day one. Ask questions. Stay curious. Learn from those around you. Mistakes are opportunities to grow, and communication is one of the most valuable tools we have as a team.

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